FAQs

Welcome to the FAQ section of Digi Mart Shopping Center. Here, you will find answers to the most commonly asked questions. If you have any other questions or concerns, feel free to contact us.

1. What is Digi Mart Shopping Center?

Digi Mart Shopping Center is an online e-commerce store in Pakistan that offers a variety of premium products from trusted brands. We specialize in providing our customers with the best quality products, secure payments, and free shipping.

2. How can I place an order on Digi Mart?

To place an order, simply browse our website, add the products to your cart, and proceed to checkout. You can choose from two payment options:

  • Cash on Delivery (COD)

  • Advance Payment (with a 25% discount)

3. Do you offer free shipping?

Yes! We offer free shipping on all orders within Pakistan.

4. How long will it take to receive my order?

Orders are typically delivered within 3-7 working days, depending on your location. Delivery times may vary due to factors such as weather conditions or courier delays.

5. Can I return a product?

Yes, we offer a 14-day return policy for unused, unopened, and undamaged products. For more details, please refer to our Return & Refund Policy.

6. How can I track my order?

Once your order is shipped, we will send you a tracking number via email or SMS. You can use this tracking number to track your order on the courier company's website.

7. What payment methods do you accept?

We accept the following payment methods:

  • Cash on Delivery (COD)

  • Advance Payment (Credit/Debit Cards, Bank Transfer, etc.)

8. Is my payment information secure?

Yes! We use secure third-party payment gateways to process payments. We do not store any of your payment details.

9. Can I cancel my order?

Orders can be canceled before they are shipped. If your order has already been shipped, you will need to follow the return process once you receive the product.

10. Do you store my personal data?

No, we do NOT store any of your personal account details or login information. All transactions are processed securely, and we respect your privacy. Please refer to our Privacy Policy for more details.

11. Can I use a promo code or discount?

Yes! If you have a valid promo code or discount, you can apply it during the checkout process to enjoy special offers.

12. What should I do if I receive a damaged or wrong product?

If you receive a damaged or incorrect product, please contact our customer support team within 48 hours with photo or video evidence. We will assist you in resolving the issue.