Refund & Return Policy

At Digi Mart Shopping Center, customer satisfaction is our top priority. We follow strict advertising and service policies to ensure a safe, reliable, and transparent shopping experience for all customers.

🔄 Return & Refund Guidelines:

• ✅ 14-Day Return Policy: Customers can request a return within 14 days of receiving the product.
• 🛍️ Eligible for Return: Only items that are unused, unopened, and in their original packaging are eligible for return.
• 🔁 Damaged or Wrong Product: If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photo/video proof.
• 🚫 Non-Returnable Items: Certain personal use items such as innerwear, skincare, or opened health products are not eligible for return due to hygiene concerns.
• 💰 Refund Process: Refunds (if approved) will be processed within 7–10 working days to your provided bank account or payment method.
• 🏷️ Advance Payment Discount Note: If the order was placed using advance payment with discount, only the paid amount (after discount) will be refunded.

🔐 User Privacy Policy:

• 🔒 We do NOT allow user login on our website.
• ❌ We DO NOT store any customer’s login credentials or personal account details.
• ✅ All transactions and communications are handled securely and in compliance with our advertising company’s policy.

If you have any questions, feel free to contact our customer care team.