Refund Policy

Eligibility for Refund

• Refunds are available for products returned within 15 days of receiving the order.

• The product must be:

  • Unused and in its original condition

  • In the original packaging with all tags, accessories, and manuals (if applicable)

  • Free from any damage caused by the customer

2. Refund Process

• Once we receive the returned product, our quality check team will inspect it.

• After approval, your refund will be processed within 15 days from the date we receive the returned product.

• Refunds will be made to the original payment method used during purchase unless otherwise agreed.

3. Non-Refundable Items

Certain products are not eligible for a refund, including but not limited to:

• Items purchased during clearance or final sale promotions

• Products that are damaged, used, or altered after delivery

• Personal care products, consumables, or hygiene-related items (for health and safety reasons)

4. Shipping Costs

• If the return is due to an error on our part (wrong item, defective product), we will cover the return shipping charges.

• If the return is due to personal choice (change of mind, size/color preference), the customer is responsible for return shipping costs.

5. Important Notes

• Please keep proof of purchase (invoice or receipt) for all refund requests.

• Refund timelines may vary depending on your bank or payment service provider.

• We reserve the right to refuse a refund if the returned product does not meet our policy conditions.

For any refund-related queries, please contact us:
📍 Sattar Complex, Stadium Rd, First Floor
📱 +92 311 6381423
📧 info@dmsc.online